FAQs

FAQs

What types of mattresses do you offer?

We offer a wide selection tailored to various sleep preferences:

  1. Original Memory Foam (Isabella)
  2. Premium Gel Foam (Jade)
  3. Premium Hybrid (Nova)
  4. Euro Top (Knightsbridge)
  5. Pillow Top (Westminster)
  6. Sleepover Mattress (floor use)
  7. Baby Cot Mattress (Baby use)
What is a Euro Top mattress?

A Euro Top mattress — like our Knightsbridge model — embeds an extra cushion layer beneath the cover, aligned with the edges for a clean, uniform look. It adds luxurious softness without sacrificing edge support or structure.

What is a Pillow Top mattress?

A Pillow Top mattress — such as the Westminster model — features a plush comfort layer sewn on top of the standard cover. It offers a cloud-like feel with distinct edge contours.

Euro Top vs. Pillow Top — What’s the difference?

Euro Top: Extra padding is stitched flush inside the mattress, delivering consistent comfort and better edge support.
Pillow Top: The top layer extends beyond the mattress edges, offering softer, pillow-like cushioning but may compress faster

If you want durability and sleek support, go for Euro Top. If you prefer soft, plush luxury, Pillow Top is the right choice.

Which model is Euro Top at Anna Sleep?

The Knightsbridge Euro Top Mattress is our luxurious hybrid model combining HD foam and pocket springs for a firm yet plush feel.

Which mattress is Pillow Top at Anna Sleep?

The Westminster Pillow Top Mattress offers a soft, quilted comfort layer atop a supportive core — perfect for that plush “pillow-like” sleep experience.

What is Viro Clean technology?

All Anna mattresses feature Viro Clean fabric covers, a removable, washable, anti-bacterial and anti-viral layer that enhances hygiene and mattress longevity.

Can I buy Viro Clean mattress covers separately?

Yes, we offer standalone Viro Clean mattress protectors in all sizes. Waterproof and machine-washable, starting from AED 250.

How many springs does the hybrid mattress have?

The hybrid mattresses — including Euro and Pillow Top variants — contain 2,000 pocket springs for responsive and lasting support.

What weight can Anna mattresses support?

All our mattresses are rated to support up to 200 kg (420 lb) safely.

Are Anna mattresses suitable for back pain?

Absolutely—our medium-firm designs and hybrid structures promote spinal alignment and alleviate pressure areas.

Are Anna mattresses suitable for children?

Yes. All standard mattresses are child-safe. We also offer a Baby Cot Mattress specifically for infants and toddlers.

Can I place the mattress directly on the floor?

You may, but this may impact ventilation and long-term mattress performance.

Can I use an electric blanket with Anna mattresses?

Yes. Follow our care guidelines:
Use low settings
Use mattress and bedding sheets as barriers
Preferably use a blanket less than 10 years old

What bed base is recommended?

We recommend a firm, slatted bed frame to ensure proper airflow, support, and mattress longevity.

How should I care for my mattress?

Use a mattress protector
Vacuum regularly
Spot clean with mild soap

What sizes are available?

From Single (90×200 cm) through to Super King (200×200 cm) — available in all mattress and bed frames types.

How long do Anna Sleep mattresses last?

With proper care, expect 8–10 years of high performance.

Do Anna mattresses come with a warranty?

Yes, we offer a manufacturer’s warranty. Contact us for full terms and conditions.

What if the mattress doesn’t feel right?

Contact our team—we will guide you to the best solution or alternative model.

How do I order safely?

Our website supports secure online payments (credit card, Tabby, Tamara), fully UAE-regulated.

Do you deliver across the UAE?

Yes — nationwide delivery within 3–7 working days depending on availability.

Are there delivery charges?

Free delivery for all orders across UAE.

What if my mattress arrives damaged?

Inspect it immediately. If there's any issue, contact us within 24 hours for repair or replacement.

How long does it take for Anna Sleep bed frames to be delivered and assembled?

A: Bed frames are typically delivered within 7–10 business days across the UAE. Upon delivery, a professional team will assemble the bed frame in your room, following your specific setup preferences .